Inability to cope
People and organizations cite many reasons for inability to act or to follow through on good intentions:
- We reorganized
- There weren't enough resources
- The mission changed
- We got a new leader
- Intentions were vague
- Implications were not considered
- What was delivered was not what was wanted
and display grief-like behaviours when confronted with change:
- Shock: "This can't be happening!"
- Anger: "Why is this happening to me?"
- Denial: "This isn't happening!"
- Blame: "They are responsible"
- Depression: "I don't care"
All of these issues can be overcome by good planning and communication and lead to:
- Acceptance: "Hey, I see the light!"
- Renewal: "Wow, this is exciting!"
- Growth: "I want to help"
Source: Elizabeth Kubler-Ross: "On Death and Dying“)
Further reference: Kubler-Ross Model
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