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Overcoming resistance
FUD Factor
Any significant change to people's lives brings feelings of:
The key is to convert this natural negative adrenalin rush into feelings of:
Adventurers, Adopters, Abstainers
In any organization:
They will inspire and engage the adopters and the cargo will shift dramatically. The abstainers then have the choice to get on board or be encouraged to leave by their peers.
Don't write off the adopters and abstainers too early! Often as not they have valid points of concern, have been slower to grasp what is being asked of them or feel temporarily inadequate. These issues can be solved by great communication, tough love, and education.
Further reference
Copyright: Some rights reserved. This work is licensed under a Creative Commons License.
Any significant change to people's lives brings feelings of:
- Fear: "I/we might get hurt"
- Uncertainty: "I/we don't know how to do this"
- Doubt: "I/we don't think it will work"
The key is to convert this natural negative adrenalin rush into feelings of:
- Excitement: "Wow, I love this"
- Challenge: "Hey, I''m making a difference"
- Achievement: "I was/am part of this"
Adventurers, Adopters, Abstainers
In any organization:
- 20% of the population are adventurers; they wil pick up the ball and run with it
- 60% are adopters: they'll follow if they see the adventurers succeeding
- 20% are abstainers: they will try to stop things happening
They will inspire and engage the adopters and the cargo will shift dramatically. The abstainers then have the choice to get on board or be encouraged to leave by their peers.
Don't write off the adopters and abstainers too early! Often as not they have valid points of concern, have been slower to grasp what is being asked of them or feel temporarily inadequate. These issues can be solved by great communication, tough love, and education.
Further reference
- Challenges of Strategic Analysis
- Kubler-Ross Model
Next: Foresight Approaches Back: Managing Change To: Shaping Tomorrow
Copyright: Some rights reserved. This work is licensed under a Creative Commons License.
sunfirejewels |
Latest page update: made by sunfirejewels
, Apr 19 2009, 7:15 PM EDT
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Edited by sunfirejewels
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Keyword tags:
Abstain
Achievement
Adopt
Adventure
Challenge
Doubt
Excitement
Fear
Resistance
Uncertainty
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