Change is a complex adaptive system, and therefore it is important to look at the context within which individual changes are occurring to see where additional impacts may occur. For example, the systemic diagram of the packaging industry (as shown below), clearly shows the complexity and interactions of the system and enables us to consider some of the potential knock on effects.

Source: Joe Coates
Horizon scanners are faced with many choices of what to include/exclude from their research. They therefore need high competency in sourcing, synthesis, and sense-making skills to be able to present conclusions in a rounded, reflective, and unbiased manner. Since change in such a system is complex it is vital to establish the principles, framework, quality assurance policies and processes to maximize value and deliver the benefits.
The following sections describe how this can be achieved.
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